FAQ

Return and Refund

1. How long do I have to return a product?
You have 30 days from the date of delivery to return your item.

2. Is there a restocking fee for returns?
No, we do not charge any restocking fees.

3. How long does it take to receive a refund?
Once we receive your returned item, we aim to process refunds within 7 business days.

4. Who covers return shipping costs?

  • Defective or incorrect items: We cover the return shipping costs.

  • Voluntary returns or exchanges: Customers are responsible for the return shipping costs.

5. What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately at support@howlift.com. To help us resolve the issue quickly, include clear photos of the damage.

6. How do I return an item?

  1. Download and print the Return Form.

  2. Complete the form and place it inside your return package.

  3. Ship your return to: 6707 204TH ST SW APT C203 Lynnwood,
    WA 98036
    United States

  4. Use a trackable shipping method of your choice.

  5. Email your tracking number to support@howlift.com so we can monitor your return.

7. What is the extended return window for delivery delays?
If your delivery is delayed due to circumstances beyond our control, we will notify you with a specific extended return window for your order.

Shipping Policy

1. Where do you ship?
We currently ship to the United Kingdom.

2. What are the shipping costs?
We offer free shipping on all orders.

3. How long does it take to process orders?
Orders are processed within 1–2 business days. Orders placed after 7:00 PM MST will be processed the following business day. During peak periods (holidays, sales events), processing may take slightly longer, and we will keep you informed.

4. How long does shipping take?
Once processed, orders typically arrive in 5–7 business days, though delivery times may vary depending on your location.

5. Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can track your order on our Track My Order page.

Payment Methods

1. What payment methods are accepted?
HowLift accepts a range of secure payment options, including:

  • Credit & Debit Cards: Visa, Mastercard, American Express

  • Shop Pay, Apple Pay, Google Pay.

2. How is my payment information protected?
Your security is our priority. We use industry-standard encryption to keep your payment information safe.

3. Will I receive a confirmation or receipt?
Yes! After a successful payment, you’ll receive an email confirmation with your payment details. If you need a formal invoice or receipt, just contact us—we’ll be happy to provide one.

Contact & Opening Hours

For further questions, contact us at:

Opening Hours (GMT)

  • Monday–Saturday: 9:00 AM–6:00 PM GMT
  • Sunday: Closed
  • Public holidays: Closed

Business Information :
Howlift is operated by Dialed In Limited 
a company registred in Hong Kong

Company Number: 79054151

Address:
No. 5, 17/F Strand 50 50
Bonham Strand Sheung Wan